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❤ Trusted Waterproofing | Sustainable Materials | Family‑First Design ❤
Rain-ready footwear for every adventure.
At CITISTEP, we combine practical design, comfortable fits, and playful details to create footwear for changing weather and everyday adventures. From kids’ rain boots to future styles for the whole family, we’re here to make every step more comfortable and confident.
7-Day Free Size Exchanges
Request a free size exchange within 7 days of delivery.
Business-Day Customer Support
We aim to reply within 24 business hours, Monday through Friday.
Flexible Payment Options
Choose from the payment methods available at checkout.
US-Based Fulfillment
Orders ship from our fulfillment warehouse in New Jersey, USA.
Product Questions
How do I choose the right size?
Measure both feet while standing and use the longer measurement. If between sizes, choose one size up.
How do I request a size exchange?
Email sales@citistep.com within 7 days of delivery with your order number and preferred size.
Do you offer a warranty?
All CITISTEP rain boot styles include a 1-year warranty. Email sales@citistep.com with your order number and photos.
Where do orders ship from?
Orders ship from our fulfillment warehouse in New Jersey, USA.
How long does shipping take?
Orders are usually processed within 1–2 business days. Nearby delivery is typically 2–3 business days after shipment; distant locations may take longer.