Exchanges

7-Day Free Size Exchanges

Finding the right fit matters. We offer free size exchanges for all CITISTEP rain boot styles when requested within 7 days of delivery.

How to Request a Size Exchange

Email sales@citistep.com within 7 days of receiving your order and include:

• Your order number
• The style and size you received
• The size you would like instead

We will review your request and provide instructions for the exchange. Please wait for approval and return instructions before sending your boots back.

Need Help Choosing a Size?

Check the size guide on the product page, or email us for help before requesting your exchange.