Warranty

Our 1-Year Warranty

All CITISTEP rain boot styles come with a 1-year warranty.

If you experience an issue with your boots, please contact us at sales@citistep.com to submit a warranty request.

How to Submit a Request

Please include:

• Your order number
• A brief description of the issue
• Clear photos showing the issue

We will review your request and contact you with the next steps. Please wait for our instructions before sending any items back.

Questions?

Email us at sales@citistep.com. We’re here to help.

A child wearing blue dinosaur rain boots walks beside a parent after the rain
Our Story

Little Steps, Big Adventures

CITISTEP began with a simple idea: rainy days should leave room for adventure.

As a rain boot manufacturer based in China, we wanted to bring our experience into a brand of our own—one focused on children and the families who care for them.

Thinking about everyday life for families in the United States, we set out to create boots for little adventures: the walk to school, a backyard discovery, or a splash through a favorite puddle. Parents look for practical footwear and clear sizing guidance. Kids want something they are excited to put on.

Through playful animal characters, colorful prints, and styles for different seasons, we aim to make rainy-day outings more enjoyable—and choosing the next pair a little easier.

Our Journey Continues

Our journey is just beginning. As we grow, we will keep listening to families and refining the details that matter—from fit and comfort to everyday practicality.

We look forward to creating rain boots for parents, too, so the whole family can step out together and make more rainy-day memories.

One little step at a time, we are moving forward with you.

Questions or feedback? We would love to hear from you.
sales@citistep.com

CITISTEP. Little Steps, Big Adventures.